Introduction

When a leading auto parts distributor in the U.S. with over $100M in revenue needed to streamline their offshore operations, they turned to CloudHire.

The company had been relying on an Agency of Record (AOR) in the Philippines, managing 160 staff. However, they faced critical challenges:

Lack of transparency in pricing, leading to inflated costs.
High churn rates due to limited control over salaries and benefits.
Poor infrastructure, with connectivity issues plaguing operations.

They needed a partner to reduce costs, improve retention, and provide reliable staffing solutions. That’s where CloudHire stepped in.

Challenges

1. High Staffing Costs & Lack of Transparency

The client was spending significantly more on their offshore team due to the AOR’s opaque pricing model, with no visibility into employee pay.

2. Retention Issues & High Churn

Without control over salaries, the client couldn’t offer competitive pay or career paths, resulting in high turnover and constant retraining.

3. Connectivity Problems

Poor internet quality led to inefficiencies, especially in server-dependent workflows. The distributed team faced constant delays and interruptions, slowing down overall performance.

CloudHire’s Solution

CloudHire implemented a comprehensive strategy to address all of these pain points, delivering a tailored solution.

1. Transparent Pricing & Significant Cost Savings

Transitioned the client’s offshore operations from the AOR to a transparent pricing model.
With CloudHire’s flat 35% management fee, the client gained full visibility into salaries and costs.
Result: Saved over $1M in hiring costs while offering competitive salaries to retain top talent.

2. Building a High-Performance Team Across Regions

Sourced and hired a 40-person contractor team across multiple markets:
- Philippines, India, Colombia, Brazil, and Argentina.
Each hire was tailored to fit operational needs, providing top-tier talent for technical, customer support, and backend operations.
Result: Reduced costs and improved performance with culturally and technically aligned hires.

3. Improving Infrastructure with Local Partnerships

Secured a Wi-Fi partnership in the Philippines to enhance connectivity for contractors.
Result: Immediate improvement in system reliability, eliminating downtime and enhancing workflow efficiency.

4. Expansion to New Markets for Strategic Advantage

Helped the client explore LATAM markets for faster server response times.
Result: Lower latency, enhancing server-dependent processes.

Outcomes

$1M+ Saved: Significant cost reductions compared to the previous AOR.
Improved Retention: Higher pay and career alignment reduced churn, ensuring stability.
Enhanced Productivity: Improved infrastructure and high-quality hires boosted efficiency.
Strategic Scalability: Ongoing operations expansion with 20 new open roles under CloudHire’s guidance.

Conclusion

CloudHire’s expertise in global recruitment and infrastructure management enabled this $100M+ auto parts distributor to overcome their operational challenges. By providing a cost-effective, transparent, and scalable staffing solution, we not only saved them millions but also positioned them for continued success in a competitive market.

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+$1M in Savings: Building a Global Team for a $100M+ Auto Parts Distributor