CloudHire Terms of Service

1. Nature of the Service — Read This First

CloudHire is an AI-powered career technology platform. What you purchase is the execution of automated technology processes — AI resume generation, automated application distribution, AI-conducted interviews, and skills certification — not any particular result of that execution.

1.1 AI-Generated Output. Every resume, cover letter, application, and interview interaction produced through the platform is generated by artificial intelligence (large language models). AI systems are probabilistic, not deterministic. Output may occasionally contain errors, omissions, or inaccuracies ("hallucinations"). You are responsible for reviewing all AI-generated materials before they are used or relied upon. CloudHire provides tools to regenerate or edit output; an imperfection in AI output does not constitute non-execution of the technology.

1.2 Execution, Not Outcome. CloudHire's obligation is discharged when the contracted technology process runs: the resume is generated, the application is dispatched, the interview minute elapses. We do not guarantee, and expressly disclaim, any guarantee of interviews, callbacks, response rates, job offers, or employment. Response rates in outbound job applications are industry-wide low, frequently below 1–2%, and depend on factors entirely outside our control. A low response rate is not a service failure.

1.3 Third-Party Compute Costs. Our platform consumes paid third-party AI compute ("token burn") the moment a process executes. These costs are incurred and paid by CloudHire in real time and cannot be recovered once execution has occurred. This is why executed processes are non-refundable, as detailed in Section 4.

2. Plans and Deliverables

2.1 Plan Scope. Each plan includes a defined allocation of AI-generated resumes, application distributions, contact credits, and/or AI interview minutes, as stated on the plan's purchase page at the time of purchase. Allocations vary by plan and may be updated for future purchasers; the allocation shown at your checkout is the one that applies to you.

2.2 Blue Subscription. The CloudHire Blue subscription is a recurring plan that may be cancelled at any time effective at the end of the current billing period, with no termination fee. Cancellation does not entitle you to a refund of the current period.

2.3 Certification and Interview Programs. AI interviewer sessions and certification programs are metered per minute of interview time. A typical interview session runs approximately 15 minutes; actual duration varies by user.

3. Consumption-Based Charges

3.1 Resume Generation. Each AI-generated resume consumes compute billed at US $0.30 per resume (or the INR equivalent at our published rate at time of use). This charge accrues at the moment of generation.

3.2 Contact Credits. Each outbound email or application dispatch consumes contact credits. Contact credits are consumed at the moment of dispatch and are non-refundable once consumed, regardless of whether the recipient opens, reads, or responds to the message.

3.3 AI Interview Minutes. AI interviewer and certification sessions are billed at US $0.20 per interview-minute (or the INR equivalent at our published rate). This rate is set at approximately two times the published audio-token rates of the then-current flagship OpenAI realtime voice model, covering real-time AI compute, telephony/streaming infrastructure, and platform costs. A typical ~15-minute interview accrues approximately US $3.00. The current per-minute rate is published on the pricing page and may be revised prospectively as underlying model pricing changes; the rate in effect when your session runs is the rate that applies.

3.4 No Recovery of Accrued Compute. All charges in this Section 3 represent third-party compute and infrastructure costs incurred by CloudHire at the moment of execution. Once execution has occurred, the underlying cost cannot be reversed, and the corresponding charge is final.

4. Refund Policy

4.1 Final Sale. Purchases of credits, seat packages, assessments, and consumption-based services are final sale and non-refundable once the corresponding process has executed (resume generated, email dispatched, interview minute elapsed).

4.2 Unused Allocations. Refund requests relating to unconsumed allocations are handled under the termination terms in Section 5.

4.3 Duplicate Charges and Technical Failures. Accidental duplicate charges, or charges for processes that demonstrably failed to execute due to a systemic technical fault on our side, must be reported to support@cloudhire.ai within 7 days of the charge. Verified duplicates and verified non-execution will be refunded or re-credited. An AI output you are dissatisfied with is not a failure to execute; a process that never ran is.

4.4 No Outcome-Based Refunds. Because CloudHire does not guarantee employment outcomes (Section 1.2), dissatisfaction with response rates, interview outcomes, or hiring results is not grounds for a refund.

5. Termination and Early Cancellation

5.1 Blue Subscription. Cancellable anytime per Section 2.2. No processing fee.

5.2 All Other Programs. If you terminate any other program before its completion, the refund of any unused portion is calculated as follows, in this order:

1. From the total amount paid, a processing fee of 30% is deducted. This fee is a genuine pre-estimate of non-recoverable costs incurred at program start: account onboarding, manual profile and document setup, distribution configuration, and payment processing.
2. All consumption-based charges already accrued under Section 3 (resumes generated, contact credits consumed, interview minutes used) are then deducted at the rates stated in Section 3.
3. Any remaining balance is refunded to the original payment method within 15 business days.

5.3 Termination by CloudHire. We may suspend or terminate accounts for violation of these Terms, fraudulent activity, or abuse of the platform. In such cases, no refund is owed for consumed services.

6. User Responsibilities

You warrant that information you provide is accurate; you will review AI-generated materials before use; you will not use the platform to misrepresent your qualifications, spam recipients, or violate any law. You are responsible for the content of applications sent on your behalf after your approval of the underlying materials.

7. Reviews, Public Statements, and Defamation

7.1 Your Right to Honest Reviews. Nothing in these Terms prohibits, restricts, or penalizes you from posting truthful reviews or honest opinions about CloudHire on any platform. For users in the United States, this section is intended to comply with the Consumer Review Fairness Act, 15 U.S.C. § 45b.

7.2 False Statements of Fact. You agree not to publish, or cause to be published, statements about CloudHire that assert false facts — including false claims that services you received were never delivered, false imputations of criminal conduct such as accusations of fraud, cheating, or theft where the purchased services were in fact executed and delivered, fabricated accounts of transactions that did not occur, or impersonation of a customer you are not. CloudHire reserves all rights and remedies against defamation and injurious falsehood, including damages and injunctive relief under applicable civil law and, for statements published in or directed at India, remedies available under the Bharatiya Nyaya Sanhita, 2023. Opinions, criticism, and truthful accounts of your experience — however negative — are not restricted by this section.

7.3 Goodwill Resolutions. CloudHire may, at its sole discretion, offer refunds, credits, or other accommodations beyond what these Terms require ("Goodwill Resolutions"). Any Goodwill Resolution may be conditioned on your execution of a separate, individually negotiated Settlement and Release Agreement, which will state its own terms, remedies, governing law, and dispute-resolution forum. If you accept a Goodwill Resolution, the Settlement and Release Agreement — not these Terms — governs the matters it settles, including any breach of its terms.

8. Indemnification

You agree to indemnify and hold CloudHire harmless from claims, damages, and reasonable costs arising from: (a) materials you approved for distribution that misrepresent your qualifications or violate a third party's rights; (b) your unlawful use of the platform; or (c) false statements of fact you publish in breach of Section 7.2, to the extent permitted by applicable law.

9. Disclaimers and Limitation of Liability

THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE." TO THE MAXIMUM EXTENT PERMITTED BY LAW, CLOUDHIRE DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND ANY WARRANTY REGARDING EMPLOYMENT OUTCOMES. CLOUDHIRE'S AGGREGATE LIABILITY FOR ANY CLAIM SHALL NOT EXCEED THE AMOUNT YOU PAID FOR THE SPECIFIC SERVICE GIVING RISE TO THE CLAIM IN THE 12 MONTHS PRECEDING THE CLAIM. NOTHING IN THESE TERMS LIMITS LIABILITY THAT CANNOT BE LIMITED UNDER APPLICABLE LAW, INCLUDING NON-WAIVABLE RIGHTS UNDER THE (INDIAN) CONSUMER PROTECTION ACT, 2019 FOR USERS IN INDIA.

10. Governing Law and Dispute Resolution

10.1 US Users. For services contracted with Cloudhire Solutions Inc., these Terms are governed by the laws of the State of New York. Any dispute shall be resolved by binding individual arbitration administered by the American Arbitration Association under the Federal Arbitration Act (9 U.S.C. §§ 1–16), except that either party may bring an individual claim in small-claims court. YOU AND CLOUDHIRE WAIVE ANY RIGHT TO A JURY TRIAL OR TO PARTICIPATE IN A CLASS ACTION.

10.2 India Users. For services contracted with Cloudhire Recruitment AI Private Limited, these Terms are governed by the laws of India. Any dispute, controversy, or claim arising out of or relating to these Terms or the services — including non-contractual and tort claims connected to the relationship — shall be referred to and finally resolved by arbitration under the Arbitration and Conciliation Act, 1996, before a sole arbitrator appointed in accordance with that Act. The seat and venue of arbitration shall be Hyderabad, Telangana, and proceedings shall be conducted in English. Subject to the foregoing, the courts at Hyderabad, Telangana shall have exclusive jurisdiction over matters not capable of arbitration. Nothing in this section deprives a consumer of any non-waivable statutory remedy under the Consumer Protection Act, 2019.

10.3 Injunctive Relief. Notwithstanding Sections 10.1–10.2, either party may seek interim, provisional, or injunctive relief — including relief against defamation, infringement of intellectual property, or misuse of confidential information — before any court of competent jurisdiction, including the courts at Hyderabad, Telangana.

10.4 Legal Basis for Executed-Process Charges. These Terms constitute a valid contract. In the United States, contracts for services are governed by the common law of contracts (not UCC Article 2, which applies to goods); a process fully executed constitutes delivered consideration, and electronic acceptance of these Terms is enforceable (see, e.g., Meyer v. Uber Technologies, Inc., 868 F.3d 66 (2d Cir. 2017)). In India, this agreement is a valid contract under the Indian Contract Act, 1872 (§§ 2(d), 10, 37), formed electronically under § 10A of the Information Technology Act, 2000, and performance of the contracted process discharges CloudHire's obligation irrespective of the commercial outcome achieved by the User.

11. Modifications

We may update these Terms prospectively. Material changes will be notified via email or in-product notice at least 15 days before taking effect and apply only to purchases made after the effective date. Continued use after the effective date constitutes acceptance for future purchases.

12. Contact

Our Locations

Email: support@cloudhire.ai