Call Center Services for Influencer Marketing SaaS Platform
"The company really cares about our requirements and helps propose solutions that work for all of us."
CloudHire provides call center services for an influencer marketing SaaS platform. The team is responsible for hiring and onboarding a customer services and IT team for the client's internal staff.
Chris Buetti, CEO
Lionize
New York City, New York
Industry
Company Description
We are a influencer marketing SAAS platform
Overall Score
Thanks to CloudHire's efforts, the client has increased client engagement by 30% and decreased the average cost of their developer team by 50%. The team quickly responds to needs and requirements, and internal stakeholders are impressed with the service provider's technical understanding and transparency.
What specific goals or objectives did you hire CloudHire to accomplish?
- Hire High Performance Offshore Customer Service Team
- Hire High Performance Offshore Developer Team
Duration
Apr. 2022 - Ongoing
Budget
$200,000 to $999,999
Online Search
- High ratings
- Pricing fit our budget
- Great culture fit
- Good value for cost
- Company values aligned
We approached CloudHire to build a customer service and account managing team originally. After success on the first couple of hires, we started growing the team and adding an offshote developer/IT team.
We were able to increase engagement with clients by 30% from the new account manager hires. Our developer team average cost decreased by 50% while our team grew. It was great.
Quick turn around on new hire requisites.
They understood how to find people in offshore markets that fit our onshore, fast paced, New York City culture. Some of the hires were so good, I might as well have made them the CEO!
We orginially did not have much transparency on the compensation of our staff, but as the account grew, we switched to transparent pricing. The company really cares about our requirements and helps propose solutions that work for all of us.